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Verify in person

Login.gov offers in-person identity verification with the United States Postal Service (USPS). You will need to complete some identity verification steps online, then bring your ID to a participating Post Office. In-person identity verification is only available for some partner agencies.

How to verify in person

You can choose to verify your ID in person instead of taking photos of your ID online, or switch to in-person identity verification if you are having trouble taking photos.

We need to verify your personal information and the information on your ID before you go to the Post Office. Then we verify your phone number and send you a one-time code to verify that the phone number belongs to you.

Once you verify your information online, we will email you a barcode and a deadline to go to the Post Office.

What do I bring to the Post Office?

  • The same ID that you used to enter your information on Login.gov. Login only accepts a driver’s license or state ID card for verifying in person. Although it is an accepted ID type, you cannot currently use a U.S. passport book to verify in person at the Post Office.
  • The barcode that Login.gov emailed to you. You can print the email or show the email from your mobile device.

Which Post Office can I visit to verify my identity?

Once you have your barcode, you can go to any participating Post Office where in-person identity verification is available. Find a participating Post Office.

In-person identity verification is available at Post Offices in all 50 states and the U.S. territories of Puerto Rico, U.S. Virgin Islands, American Samoa, Guam, and the Northern Mariana Islands.

What happens when I go to the Post Office?

  1. Wait in line at the Post Office.

  2. Tell the retail associate: “I received an email telling me to get this barcode scanned at this Post Office” or “I’m here to verify my information/identity.” If the retail associate still does not know how to proceed, you can request a supervisor to help you.

  3. The retail associate will scan your barcode and review your ID. After the retail associate has reviewed your documents, you’re done at the Post Office. The retail associate will not receive your results.

  4. You’ll get an email from Login.gov within 24 hours of visiting a Post Office telling you if your identity verification was successful or unsuccessful. Check your email for a message from no-reply@login.gov.

Troubleshooting

I got an unsuccessful email result after going to the Post Office

You can try to verify your identity again, either online or in person. Make sure that you are using a valid ID type that is not expired.

I didn’t get an email from Login.gov after going to the Post Office

You’ll get an email within 24 hours of visiting a Post Office. We’ll tell you if your identity verification was successful or unsuccessful.

Check your email for a message from no-reply@login.gov. If you have not received an email after 24 hours, contact Login.gov support.

I’m having a problem with my barcode

Your barcode will not work at the Post Office if your deadline to visit a Post Office has passed. Your barcode expires 7 days after you verify your information online. You’ll have to restart the process from the beginning to get a new barcode.

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