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Privacy & security is committed to your privacy and security

This describes how we ask for, use, retain, and protect your personal information. Protecting your information is our priority at

The information that you submit is used to create or update your account and give you access to’s partner agencies. When you provide your email address or other proof of identity like a state ID, we can be sure it’s really you and grant you access to the account — and keep the bad actors away. This proof, called an electronic identity assurance credential, is like putting a key into a lock and securely opens the door to the government agency’s application or service.

How we work with our partner agencies:

  • partners with government agencies to provide secure access to their website, application or service. The partner agency (e.g. United States Office of Personnel Management) selects the type of information we request from you.
  • We ask primarily for information to authenticate your account and/or prove your identity.
  • When you create a account, you consent to share personally identifiable information (PII). The information that you need to share depends on the request of the partner agency.
  • For authentication to establish a secure account, we need your name, email address, and an authentication method. Your authentication method could be a phone number where we share a SMS code, USB Security Key or other options.
  • Identity proofing requires more sensitive information such as a social security number, address, phone number connected to your address, and U.S. based state ID or driver’s license.
  • When users visit, either to access their account or not, we anonymously aggregate some data. No individually identifying information is attached to this data. We aggregate information such as the pages visited, web browser type and version, and the length of your session to help us improve the experience.
  • For example; If you experience an error and we know your web browser type and version, we can better identify how to fix your issue.
  • Stored information is encrypted at two levels. Encryption translates your data into code that is only accessible by you, the account holder. This means you are the only one who can view and make changes to your account information.
  • The operators (i.e. our contact help center) cannot view your information or make any changes.
  • Information is stored and deleted according to the National Archives and Records Administration (NARA) approved record schedule.

Protecting your information is our priority. You can read below for a more detailed explanation of our privacy and security practices.

You can read more detailed explanations about how works, our privacy act statement, and our security practices.

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