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Issues with text/SMS or phone call

Text messages/SMS or phone calls are convenient but are extremely vulnerable to theft, hackers, and other attacks.

After you receive the code, type it into the “One-time code” field. Each time you sign in to Login.gov you’ll have the option of getting a new one-time code by phone call or by text. You will receive a new one-time code each time you sign in to your Login.gov account.

I’m not receiving a text or phone call

Didn’t receive your one-time code?

  • Check that your device is turned on
  • Turn airplane mode off

Remember you need a mobile device to receive a one-time code by text message. If you have a landline, select to receive the one-time code by phone call instead.

You can resend a one-time code by selecting using the “resend code” button.

  • If you have a landline phone, choose to receive your one-time code by phone call instead of a text message. You’ll receive a voicemail if you can’t answer the call.
  • If you have a mobile phone, make sure airplane mode is off.
  • Your code may not arrive immediately. Wait up to 10 minutes, or try the “Resend code” button to send your code again.
  • Make sure you’re not using a phone number with an extension, as Login.gov cannot send one-time codes to extensions.

Only the newest one-time code you receive will work. If you request and receive multiple messages at the same time, you may need to try more than one code until one works.

If you have opted out of receiving text messages in the last 30 days

You can opt-in your phone number 30 days after the opt-out date to receive a security code again. We recommend you choose another authentication method to access your account.

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