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Issues with government employee ID

My PIV/CAC card isn’t working

Some possible reasons your PIV/CAC isn’t working when authenticating include:

  • Login.gov is missing your certificate
  • You need to renew your certificate (every 3 years)
  • You have to replace your PIV/CAC (every 5 years)

Contact Login.gov support for additional help.

If you have recently received a new PIV/CAC card, you will need to remove the old PIV/CAC and add the new PIV/CAC card.

  • You must have one other authentication method set up to disable an old PIV/CAC card and enable a new PIV/CAC card.
  • If you have an issue with your PIN or certificate you will need to contact your IT Department. Login.gov doesn’t control this information.
  • Your PIV/CAC card can only be associated with one Login.gov account.

If you want to make changes to your current PIV/CAC card as an authentication method, please follow these steps:

  1. Go to https://secure.login.gov and sign in to your Login.gov account.

  2. Verify that another authentication method is set up in your account before deletion.

  3. If you want to add a new card, click on “Add ID” under the existing PIV/CAC card, or “Add your government employee ID” under “Your authentication methods” on the left side navigation (three line hamburger menu on mobile).

  4. To delete a card, click on “Manage” to the right of the government employee ID card you want to remove. Follow the steps to remove the card certificate.

  5. To change a card, follow step 3 followed by step 4.

  6. Enter your Login.gov password to confirm the change.

  7. When you see “Are you sure you want to delete this authentication method?” select “OK”.

  8. Give your PIV/CAC card a nickname.

  9. Insert your PIV/CAC card.

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