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State, local, and territories

Crises, like the COVID-19 global pandemic and ongoing natural disasters, make it more urgent than ever for the public to gain fast and easy access to their benefits and services. The General Services Administration’s (GSA) Technology Transformation Services (TTS) realizes the burden this has put on state and local governments. Our team, with deep expertise in security, product, engineering, and user experience, is seeking state, local, and territory government partners that want to take advantage of all that has to offer.

Our team, with deep expertise in security, product, engineering, and user experience, is seeking state and local government partners who are supporting the implementation of a federal program at the state or local level. If you’re unsure whether your project is eligible to use, we encourage you to contact our partnerships team at

Steps to partnership

  1. Introductions and determine compatibility

    During the introduction call, an account manager will walk through services and answer any questions that you have. This step will determine if is a good fit for your agency. Contact our Partnerships Team to get started.

  2. Estimate usage and test integrations

    During onboarding, an account manager will work with your organization to estimate usage and provide a cost estimator. Once you’ve created your application and implemented an identity protocol, you can register it in the test environment dashboard and start testing. We advise at least two to three weeks for your team to test and integrate with Learn more about the sandbox environment.

  3. Establish an Intergovernmental Cooperation Act (IGCA) agreement is a cost-recoverable federal service, which means we must, by law, charge for our work. Our partnership and financial engagement will be governed by an Intergovernmental Cooperation Act (IGCA) agreement. An IGCA agreement is a contract between a federal agency and a non-federal entity, like a state or local government. For, these are the contracts we have with state, local, and territory governments that let them use as partners/clients. Learn more about the IGCA process below.

  4. Launch integration

    Once testing is complete and the IGCA agreement has been executed, aims to launch your integration within two weeks. We recommend a grace period between deployment and implementation on your site.

Intergovernmental Cooperation Act (IGCA) agreement process

Tips for completing the IGCA agreement process:

  • Determine your executive for the IGCA agreement sign-off
  • Have approved funding access based on the cost estimator
  • Ensure your technical team has capacity for integration or plan to hire a team

The above suggestions may help keep your agency on track for creating the IGCA agreement and receiving proper approvals.

  1. IGCA agreement request form

    Partner entity works with to make an IGCA agreement request letter, which requires signature by the executive of the entity (the governor of a state, mayor of a city, or designated governmental official delegated from the chief of the executive).

  2. IGCA agreement and Scope Of Work (SOW)

    Partner entity works with on an IGCA agreement outlining the SOW.

  3. IGCA agreement creation

    TTS performs a review with GSA counsel, and returns the IGCA agreement to the partner entity ready for signatures.

  4. Partner approval

    Partner reviews, agrees, and routes the IGCA agreement for signatures to return to TTS.

  5. GSA approval

    GSA approves and finalizes the IGCA agreement and returns finalized documents to the partner.