An official website of the United States government
Here’s how you know
The .gov means it’s official.
Federal government websites often end in .gov or .mil. Before sharing sensitive information, make sure you’re on a federal government site.
The site is secure.
The https:// ensures that you are connecting to the official website and that any information you provide is encrypted and transmitted securely.
Can’t sign in or reset my password (GOES account)
What’s my PASSID?
Reset or relink my login.gov account for TTP
MY TTP information is not there
Family member accounts
Scheduling an appointment
TTP application status
Will my KTN (Known Traveler Number) change?
Do I need to pay again?
I have another question
If you have a question or problem that was not covered by this page, please submit a support ticket.
How to create an account
Email address confirmation not received
Email address confirmation link is invalid
Email address is already in use
Creating a strong password
Phone didn’t get a security code
No phone or other authentication method
Which authentication method should I use?
Phone or authentication methods not available
Why do I need to verify my identity?
How to verify my identity
Multiple accounts to verify my identity for
Don’t have a state-issued ID
Phone plan is not in my name or address
How to sign in
Forgot my email address
Forgot my password
Locked out of account
Reset password link is invalid
Reset password email not received
Security code not working
Personal key not working
Change my password
Get a new personal key
Change my phone number
Change my email address
Add or remove email address
Turn off two-factor authentication
Remove saved password from browser
Delete my account
Why do I have to use login.gov?
How does login.gov protect my information?
Does login.gov share my information?
What is phishing?
Can’t sign in or reset my password (USAJOBS account)
What email address should I use?
Try not to use a .gov, .mil or .edu email address
Reset or relink my login.gov account for USAJOBS
My USAJOBS information is not there
What will happen to my USAJOBS Profile?
How to receive the security code
Can’t sign in or reset my password (SAM account)
My email address used for SAM is not available
My login.gov account uses a different email address
Reset or relink my login.gov account for SAM
My SAM information is not there
Change account settings
Why SAM uses login.gov