How to add images of your driver’s license or state ID card
If you do not have a valid driver's license or state ID card you cannot use Login.gov for identity verification. Please contact the partner agency’s help center to find out what you can do instead.
Use a phone to take photos of the front and back of your ID
If you are using a computer to verify your identity, you will be able to switch to a phone to take photos of your ID.
Tips for taking clear photos with a phone
Common issues with taking photos of an ID
If you don’t have access to a phone with a camera, you can upload a file or use a scanner
- Follow the same tips for taking photos with a phone.
- Save each file as a JPG or PNG. You cannot use a PDF file. Look at the name of your file and it should have an abbreviation after the title (ex: JohnDoeID_Front.jpg).
- Make sure your images are high-resolution (around 2025 x 1275 pixels is ideal).
- Images should be in color.
Troubleshooting
An outdated browser might be the cause of your error. Follow the instructions below to update your browser:
Be sure to restart your computer and try signing in again.
Clear your browser cache and cookies
Try clearing your browser cache and cookies, or the data your browser stores, to resolve your error. Follow the instructions below to clear your browser cache and cookies:
Be sure to restart your computer and try signing in again.
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